Office Hours: 9am-6pm, 7 days a week Call/Text: 408-897-2019 Email: [email protected]
Instagram: instagram.com/jennspettlc Facebook: facebook.com/jennspettlc
P.O. Box 4070, San Jose, CA 95150
Instagram: instagram.com/jennspettlc Facebook: facebook.com/jennspettlc
P.O. Box 4070, San Jose, CA 95150
Jenns’ Pet TLC, LLC is solely owned and operated by Jennifer Hodge. Jenn’s Pet TLC, LLC has been a member of Pet Sitter’s International (PSI) since 2009. Jenn’s Pet TLC, LLC is insured by Business Insurers of the Carolinas, acquired through PSI since 2013, bonded since 2014 and pet First Aid/CPR trained since 2015. Jennifer Hodge is a CPPS (Certified Professional Pet Sitter)
Policies:
Correspondence: To ensure the best care possible for your pet, all correspondence will be answered within one business day whenever possible, please understand that during busy times (summer, holidays, etc), it may take us up to 2 days to reply. We request that all current clients message us through Time To Pet under the “conversation” tab. These communications are sent to all sitters assigned to the sit or walk. Private messages may be sent under the “private” tab and will only be sent to Jenn. Non-emergency correspondence will be returned between 9am and 6pm (pacific time) 7 days a week. Responses to messages during office hours may not be immediate as respondents may be engaged in other duties. Emergency messages may be sent 24/7. An emergency is defined as an unexpected, urgent event that occurs which requires last minute pet sitting service or cancellation of service. For emergencies, Time To Pet messages and phone calls/text messages are the fastest way to get in touch with us.
Payments: Acceptable forms of payment are by cash, check, PayPal (@jennspettlc), Venmo (@jennspettlc), credit cards, Apple Pay, Google, Pay and e-check. Credit Cards, Apple Pay, Google Pay and e-check are accepted through our software, Time To Pet. Please make checks payable to Jenn’s Pet TLC, LLC. Client acknowledges that payment is due at the start of a scheduled service period without further invoice or notice. Upon request invoices over $300 may be paid half at start of the service period, and half at completion of service, with prior agreement from both parties. Fees will be discussed at the time of the Meet and Greet. Both parties must agree on an appropriate fee for services requested of the pet sitter and will be signed in the service contract. All invoices (past and upcoming) are available to review on Time To Pet. If requested, an invoice will be provided to the client. If payment is not received within 14 days of the due date on the invoice, a $20 late fee will be added to the invoice, and every 14 days thereafter.
Special Needs Pets: To ensure that special needs pets are cared for properly, written, detailed instructions must be given to the pet sitter before the job begins. Special needs include, but are not limited to: medications, therapies, specific time a visit is required, routine, etc. If the special needs of the pet requires an exact procedure, the pet sitter will demonstrate their understanding of the procedure during the Meet and Greet, with the client present, to ensure the pet is properly cared for during service.
Services Offered:
Daily Dog Walks: Walks are for a 30 minute or 60 minute time frame up to 5x per week (additional days may be requested on an ad hoc basis). The pet sitter will walk the client’s dog(s) in the neighborhood in which the dog(s) lives, unless otherwise discussed between the pet sitter and the client. The dog(s) that the pet sitter will be walking must know how to walk on a leash. The client must provide a collar and/or harness with a leash that fits the dog and is in good condition. The client must inform the pet sitter of how the dog(s) behaves while on the leash (i.e. chases squirrels, cats, birds, reactions to other dogs, people, children, etc.). With permission from the client, dog(s) may be taken to a dog park, but the dog(s) must behave well with other dogs and be properly vaccinated against contagious diseases. In the case of inclement weather (i.e. rain, high winds, freezing temps, high temps, smoke) the walk may be reduced, postponed or cancelled at the pet sitter’s or client’s discretion. If the dog(s) is(are) sick, injured or otherwise in ill health, the walk may be reduced, postponed or cancelled at the pet sitter’s or client’s discretion.
Daily Check-In: Offered in a 15-20 min time frame. This service is offered ONLY as an add-on service to extant Pet Sitting and Overnight services. The pet sitter will check-in on the client’s pet around midday or another specified time, to ensure the pet is healthy and safe. The pet sitter will ensure the pet has received quality time (i.e. play, relief, walk), the client’s requests have been fulfilled (according to the signed contract) and the pet will be comfortable until the sitter returns or the client arrives home. The check-in may include a short walk; no longer than 10 min. Daily check-ins are not a substitute for a full pet sitting visit.
Pet Sitting: Visits are offered in 20-30 min. time frame for cats or other smaller critters, and 30 min. or 60 min. time frames for other pets or multiple pet households. A pet sitting booking DOES NOT include the pet sitter staying at the residence overnight. The pet sitter will arrive at the residence on the agreed upon time to complete the care routine. The pet(s) must be house trained or have a designated place to potty in the house (i.e. cat has a litter box, dog has potty pads or is able to hold it until the pet sitter can come and relieve the pet(s)). Additional visits during the day may be requested (see Daily Check-in). Client must provide all of the necessary means of caring for the pet while they are away (food, medication, litter, cleaning supplies, etc). If the pet sitter needs to purchase more supplies, the client will be charged for the purchases plus an additional travel fee.
*Almost* Overnight Pet Sitting: The 'Almost' Overnight consists of 3 1/4 hours of service split across a series of visits throughout the day. This service is meant to closely reflect your pet's morning and evening routines just short of the sitter sleeping over. The day starts with a one-hour visit in the morning to feed breakfast, let out for potty, and some brief exercise. A 15-20 min. Daily Check-in is included (see above for details, upgrades for service and additional slots may be purchased with this package). Finally, the day concludes with a 2-hour evening sit which will include feeding, potty, exercise, and a relaxing 'wind-down' to ensure your pets are content and ready for bed.
Horse/Livestock Care: Horses and/or livestock, which the pet sitter will handle, must be broken to accept humans. The pet sitter will not care for horses and/or livestock that pose an unreasonable risk to life and limb (with the understanding that horses and/or livestock can be dangerous when frightened, threatened or injured). The client must provide the pet sitter with the proper food, supplements, medication, instructions and tools to care for the horses and/or livestock on the property the horse(s) and/or livestock reside. Tack for horses that will be ridden by the pet sitter must be safe and fitted to the horse. The pet sitter may care for horses or livestock on private property or boarding facility and must have access to the property when services are needed (i.e. key, number code, etc).
Veterinary: The client must provide the pet sitter with current veterinary information including name of the Vet, name of the facility, and number and address of the facility. The client must provide the Vet with the pet sitter’s information including name and number. The client must provide a signed waiver of care to be left with the pet sitter in case the pet sitter must take the pet in their care to the vet or have the vet make a house/farm call. If no vet is chosen by the client, the pet sitter reserves the right to take the pet(s) to their personal vet or emergency vet.
Continuity of Service Guarantee: If the pet sitter assigned to the visit is too sick or too injured to work, non-critical services will be cancelled or postponed as late as the day of scheduled service. All efforts will be made to make-up missed walks. Critical services will be completed by pet sitter and/or employee of Jenn’s Pet TLC, LLC. If critical services must be performed by the sick or injured pet sitter, the visit may be shortened. If the assigned sitter experiences car trouble, another sitter may be assigned the visit and the client will be informed.
Missing Pet Upon Arrival: If the pet is missing upon arrival due to the pet escaping from the residence, the pet sitter will immediately inform the client and begin a search of the neighborhood for the pet. All efforts will be made to locate the pet during scheduled service time, but will not exceed scheduled time of service. If the pet is missing upon arrival due to the client failing to cancel service with the pet sitter, the client will be charged the full service fee for that day.
Last Minute Fees: Any pet sitting services requested 3 days or less from day of departure will have a $25 fee added to their invoice. Any dog walking services requested less than 24 hours before service is to begin will have a $15 fee added to the invoice. If the client requests additional visits to a previously scheduled pet sit, dog walk, or horse care, less than 48 hours from the original scheduled last visit, a $10 fee will be added to the current invoice.
Cancellations: Cancellations for Pet Sitting and Overnight bookings less than 48 hours from the start of the scheduled service period will be charged in full. Bookings cancelled between 2-14 days from the start of the scheduled service period will be charged at 50% of the total invoice. Bookings cancelled 15 days or more will not be charged. Cancellations for Dog Walks less than 12 hours from the scheduled service will be charged in full. Dog Walks cancelled 13-24 hours from scheduled service will be charged 50%. Dog Walks cancelled more than 24 hours in advance will not be charged.
Keys: We request that Jenn’s Pet TLC, LLC be allowed to maintain at least 2 keys and/or fobs in case of an emergency. A lockbox will be provided to clients who prefer to maintain their key(s) at their property. Jenn’s Pet TLC, LLC will provide the client with the code to the lockbox. This lockbox must be returned to Jenn’s Pet TLC if services are terminated, else the client will be charged $40 for a replacement.
If property management rules preclude Jenn’s Pet TLC from maintaining keys or a lockbox on-property; special arrangements for entry management must be made PRIOR to service. Jenn’s Pet TLC will always make a good-faith effort to enter the property to conduct a scheduled service. All liabilities associated with denial of entry, including towing fees (if applicable) rest with the client.
All client keys not in active use are stored in a lockbox in our office. The tag on the key will ONLY include the pet(s) name and the serial number. For your security, NO other information (such as addresses or phone numbers) are attached to key tags.
If the client would prefer the keys to be picked up or dropped off at the start/end of service; Jenn’s Pet TLC will charge $15 per instance.
Plants: We will gladly water indoor and outdoor potted plants per request, but we cannot guarantee the survival of said plants while the client is away due to weather, vermin or other circumstances outside of the pet sitter’s control. Lengthy or difficult watering instructions may incur an additional fee.
Parking: At the Meet and Greet, we will discuss proper parking for the clients facility or neighborhood. If the pet sitter’s vehicle is towed or ticketed because we were not informed of proper parking procedure, the client will be responsible for all fees associated with retrieving the towed vehicle or ticket fines. If the pet sitter must park a distance away, a 10 minute walk or more, from the residence due to lack of parking, the visit may be shortened to accommodate the walk time to and from their vehicle. To ensure we can spend the most time possible with your pet(s), please inform us of the best places to park.
Indoor Temperature Policy: If the temperature in a client’s home falls below 62 degrees Fahrenheit, or rises above 80 degrees Fahrenheit; our staff will adjust the thermostat into the stated range without consulting the client. This policy is in place to protect the health and well-being of both pets and staff who may be affected by extreme temperatures.
Policies can be modified/changed without prior approval or consultations. Rev 04/2023
Policies:
Correspondence: To ensure the best care possible for your pet, all correspondence will be answered within one business day whenever possible, please understand that during busy times (summer, holidays, etc), it may take us up to 2 days to reply. We request that all current clients message us through Time To Pet under the “conversation” tab. These communications are sent to all sitters assigned to the sit or walk. Private messages may be sent under the “private” tab and will only be sent to Jenn. Non-emergency correspondence will be returned between 9am and 6pm (pacific time) 7 days a week. Responses to messages during office hours may not be immediate as respondents may be engaged in other duties. Emergency messages may be sent 24/7. An emergency is defined as an unexpected, urgent event that occurs which requires last minute pet sitting service or cancellation of service. For emergencies, Time To Pet messages and phone calls/text messages are the fastest way to get in touch with us.
Payments: Acceptable forms of payment are by cash, check, PayPal (@jennspettlc), Venmo (@jennspettlc), credit cards, Apple Pay, Google, Pay and e-check. Credit Cards, Apple Pay, Google Pay and e-check are accepted through our software, Time To Pet. Please make checks payable to Jenn’s Pet TLC, LLC. Client acknowledges that payment is due at the start of a scheduled service period without further invoice or notice. Upon request invoices over $300 may be paid half at start of the service period, and half at completion of service, with prior agreement from both parties. Fees will be discussed at the time of the Meet and Greet. Both parties must agree on an appropriate fee for services requested of the pet sitter and will be signed in the service contract. All invoices (past and upcoming) are available to review on Time To Pet. If requested, an invoice will be provided to the client. If payment is not received within 14 days of the due date on the invoice, a $20 late fee will be added to the invoice, and every 14 days thereafter.
Special Needs Pets: To ensure that special needs pets are cared for properly, written, detailed instructions must be given to the pet sitter before the job begins. Special needs include, but are not limited to: medications, therapies, specific time a visit is required, routine, etc. If the special needs of the pet requires an exact procedure, the pet sitter will demonstrate their understanding of the procedure during the Meet and Greet, with the client present, to ensure the pet is properly cared for during service.
Services Offered:
Daily Dog Walks: Walks are for a 30 minute or 60 minute time frame up to 5x per week (additional days may be requested on an ad hoc basis). The pet sitter will walk the client’s dog(s) in the neighborhood in which the dog(s) lives, unless otherwise discussed between the pet sitter and the client. The dog(s) that the pet sitter will be walking must know how to walk on a leash. The client must provide a collar and/or harness with a leash that fits the dog and is in good condition. The client must inform the pet sitter of how the dog(s) behaves while on the leash (i.e. chases squirrels, cats, birds, reactions to other dogs, people, children, etc.). With permission from the client, dog(s) may be taken to a dog park, but the dog(s) must behave well with other dogs and be properly vaccinated against contagious diseases. In the case of inclement weather (i.e. rain, high winds, freezing temps, high temps, smoke) the walk may be reduced, postponed or cancelled at the pet sitter’s or client’s discretion. If the dog(s) is(are) sick, injured or otherwise in ill health, the walk may be reduced, postponed or cancelled at the pet sitter’s or client’s discretion.
Daily Check-In: Offered in a 15-20 min time frame. This service is offered ONLY as an add-on service to extant Pet Sitting and Overnight services. The pet sitter will check-in on the client’s pet around midday or another specified time, to ensure the pet is healthy and safe. The pet sitter will ensure the pet has received quality time (i.e. play, relief, walk), the client’s requests have been fulfilled (according to the signed contract) and the pet will be comfortable until the sitter returns or the client arrives home. The check-in may include a short walk; no longer than 10 min. Daily check-ins are not a substitute for a full pet sitting visit.
Pet Sitting: Visits are offered in 20-30 min. time frame for cats or other smaller critters, and 30 min. or 60 min. time frames for other pets or multiple pet households. A pet sitting booking DOES NOT include the pet sitter staying at the residence overnight. The pet sitter will arrive at the residence on the agreed upon time to complete the care routine. The pet(s) must be house trained or have a designated place to potty in the house (i.e. cat has a litter box, dog has potty pads or is able to hold it until the pet sitter can come and relieve the pet(s)). Additional visits during the day may be requested (see Daily Check-in). Client must provide all of the necessary means of caring for the pet while they are away (food, medication, litter, cleaning supplies, etc). If the pet sitter needs to purchase more supplies, the client will be charged for the purchases plus an additional travel fee.
*Almost* Overnight Pet Sitting: The 'Almost' Overnight consists of 3 1/4 hours of service split across a series of visits throughout the day. This service is meant to closely reflect your pet's morning and evening routines just short of the sitter sleeping over. The day starts with a one-hour visit in the morning to feed breakfast, let out for potty, and some brief exercise. A 15-20 min. Daily Check-in is included (see above for details, upgrades for service and additional slots may be purchased with this package). Finally, the day concludes with a 2-hour evening sit which will include feeding, potty, exercise, and a relaxing 'wind-down' to ensure your pets are content and ready for bed.
Horse/Livestock Care: Horses and/or livestock, which the pet sitter will handle, must be broken to accept humans. The pet sitter will not care for horses and/or livestock that pose an unreasonable risk to life and limb (with the understanding that horses and/or livestock can be dangerous when frightened, threatened or injured). The client must provide the pet sitter with the proper food, supplements, medication, instructions and tools to care for the horses and/or livestock on the property the horse(s) and/or livestock reside. Tack for horses that will be ridden by the pet sitter must be safe and fitted to the horse. The pet sitter may care for horses or livestock on private property or boarding facility and must have access to the property when services are needed (i.e. key, number code, etc).
Veterinary: The client must provide the pet sitter with current veterinary information including name of the Vet, name of the facility, and number and address of the facility. The client must provide the Vet with the pet sitter’s information including name and number. The client must provide a signed waiver of care to be left with the pet sitter in case the pet sitter must take the pet in their care to the vet or have the vet make a house/farm call. If no vet is chosen by the client, the pet sitter reserves the right to take the pet(s) to their personal vet or emergency vet.
Continuity of Service Guarantee: If the pet sitter assigned to the visit is too sick or too injured to work, non-critical services will be cancelled or postponed as late as the day of scheduled service. All efforts will be made to make-up missed walks. Critical services will be completed by pet sitter and/or employee of Jenn’s Pet TLC, LLC. If critical services must be performed by the sick or injured pet sitter, the visit may be shortened. If the assigned sitter experiences car trouble, another sitter may be assigned the visit and the client will be informed.
Missing Pet Upon Arrival: If the pet is missing upon arrival due to the pet escaping from the residence, the pet sitter will immediately inform the client and begin a search of the neighborhood for the pet. All efforts will be made to locate the pet during scheduled service time, but will not exceed scheduled time of service. If the pet is missing upon arrival due to the client failing to cancel service with the pet sitter, the client will be charged the full service fee for that day.
Last Minute Fees: Any pet sitting services requested 3 days or less from day of departure will have a $25 fee added to their invoice. Any dog walking services requested less than 24 hours before service is to begin will have a $15 fee added to the invoice. If the client requests additional visits to a previously scheduled pet sit, dog walk, or horse care, less than 48 hours from the original scheduled last visit, a $10 fee will be added to the current invoice.
Cancellations: Cancellations for Pet Sitting and Overnight bookings less than 48 hours from the start of the scheduled service period will be charged in full. Bookings cancelled between 2-14 days from the start of the scheduled service period will be charged at 50% of the total invoice. Bookings cancelled 15 days or more will not be charged. Cancellations for Dog Walks less than 12 hours from the scheduled service will be charged in full. Dog Walks cancelled 13-24 hours from scheduled service will be charged 50%. Dog Walks cancelled more than 24 hours in advance will not be charged.
Keys: We request that Jenn’s Pet TLC, LLC be allowed to maintain at least 2 keys and/or fobs in case of an emergency. A lockbox will be provided to clients who prefer to maintain their key(s) at their property. Jenn’s Pet TLC, LLC will provide the client with the code to the lockbox. This lockbox must be returned to Jenn’s Pet TLC if services are terminated, else the client will be charged $40 for a replacement.
If property management rules preclude Jenn’s Pet TLC from maintaining keys or a lockbox on-property; special arrangements for entry management must be made PRIOR to service. Jenn’s Pet TLC will always make a good-faith effort to enter the property to conduct a scheduled service. All liabilities associated with denial of entry, including towing fees (if applicable) rest with the client.
All client keys not in active use are stored in a lockbox in our office. The tag on the key will ONLY include the pet(s) name and the serial number. For your security, NO other information (such as addresses or phone numbers) are attached to key tags.
If the client would prefer the keys to be picked up or dropped off at the start/end of service; Jenn’s Pet TLC will charge $15 per instance.
Plants: We will gladly water indoor and outdoor potted plants per request, but we cannot guarantee the survival of said plants while the client is away due to weather, vermin or other circumstances outside of the pet sitter’s control. Lengthy or difficult watering instructions may incur an additional fee.
Parking: At the Meet and Greet, we will discuss proper parking for the clients facility or neighborhood. If the pet sitter’s vehicle is towed or ticketed because we were not informed of proper parking procedure, the client will be responsible for all fees associated with retrieving the towed vehicle or ticket fines. If the pet sitter must park a distance away, a 10 minute walk or more, from the residence due to lack of parking, the visit may be shortened to accommodate the walk time to and from their vehicle. To ensure we can spend the most time possible with your pet(s), please inform us of the best places to park.
Indoor Temperature Policy: If the temperature in a client’s home falls below 62 degrees Fahrenheit, or rises above 80 degrees Fahrenheit; our staff will adjust the thermostat into the stated range without consulting the client. This policy is in place to protect the health and well-being of both pets and staff who may be affected by extreme temperatures.
Policies can be modified/changed without prior approval or consultations. Rev 04/2023
