Jenns’ Pet TLC, LLC is solely owned and operated by Jennifer Hodge, CPPS (Certified Professional Pet Sitter). Jenn’s Pet TLC, LLC is a member of Pet Sitter’s International (PSI), insured and bonded by Business Insurers of the Carolinas, Pet First Aid/CPR trained through PetTech or ProPetHero. All of our staff is background checked annually. Policies can be modified/changed without prior approval or consultations. Rev 01/2020
Correspondence: To ensure the best care possible for your pet, all correspondence will be answered within one business day whenever possible, please understand that during busy times (summer, holidays, etc), it may take us 2 days to reply. We request that all current clients message us through Time To Pet under the “conversation” tab. These communications are sent to all sitters assigned to the sit or walk. Private messages may be sent under the “private” tab and will only be sent to Jenn. Non-emergency correspondence will be returned between 9am and 6pm (pacific time) 7 days a week. Messages will not be answered while pet sitter is enroute to a job or while currently walking a client’s dog. Emergency messages may be sent 24/7. An emergency is defined as an unexpected, urgent event that occurs which requires last minute pet sitting service or cancellation of service. For emergencies, Time To Pet messages and phone calls/text messages are the fastest way to get in touch with us.
Payments: Acceptable forms of payment are by cash, check, PayPal (@jennspettlc), credit cards and e-check. Credit Cards, PayPal and e-check are accepted through our software, Time To Pet. Please make checks payable to Jenn’s Pet TLC, LLC. Client acknowledges that payment is due at the start of a scheduled service period without further invoice or notice. Upon request invoices over $300 may be paid half at start of the service period, and half at completion of service, with prior agreement from both parties. Fees will be discussed at the time of the Meet and Greet. Both parties must agree on an appropriate fee for services requested of the pet sitter and will be signed in the service contract. All invoices (past and upcoming) are available to review on Time To Pet. If requested, an invoice will be provided to the client. If payment is not received within 14 days of the due date on the invoice, a $25 late fee will be added to the invoice, and every 14 days thereafter.
Special Needs Pets: To ensure that special needs pets are cared for properly, written, detailed instructions must be given to the pet sitter before the job begins. Special needs include, but are not limited to: medications, therapies, specific time a visit is required, routine, etc. If the special needs of the pet requires an exact procedure, the pet sitter will demonstrate their understanding of the procedure during the Meet and Greet, with the client present, to ensure the pet is properly cared for during service.
Services Offered: Daily Dog Walks: Walks are for a 30 minute or 60 minute time frame up to 5x per week (additional days may be requested). The pet sitter will walk the client’s dog(s) in the neighborhood in which the dog(s) lives, unless otherwise discussed between the pet sitter and the client. The dog(s) that the pet sitter will be walking must know how to walk on a leash. The client must provide a collar and/or harness with a leash, that fits the dog and is in good condition, for the pet sitter to use. The client must inform the pet sitter of how the dog(s) behaves while on the leash (i.e. chases squirrels, cats, birds, reactions to other dogs, people, children, etc.). With permission from the client, dog(s) may be taken to a dog park, but the dog(s) must behave well with other dogs and be properly vaccinated against contagious diseases. In the case of inclement weather (i.e. rain, high winds, freezing temps, high temps, smoke) the walk may be reduced, postponed or cancelled at the pet sitter’s or client’s discretion. If the dog(s) is(are) sick, injured or otherwise in ill health, the walk may be reduced, postponed or cancelled at the pet sitter’s or client’s discretion.
Daily Check-In: Offered in a 15-20 min time frame. This service is offered as an additional service with Pet Sitting and Overnight Care. The pet sitter will check-in on the client’s pet around midday or another specified time, to ensure the pet is healthy and safe. The pet sitter will ensure the pet has received quality time (i.e. play, relief, walk), the client’s requests have been fulfilled (according to the signed contract) and the pet will be comfortable until the sitter returns or the client arrives home. The check-in may include a short walk; no longer than 10 min. Daily check-ins are not a substitute for a full pet sitting visit.
Pet Sitting: Visits are offered in 20-30 min. time frame for cats or other smaller critters, and 30 min. or 60 min. time frames for other pets or multiple pet households. A pet sitting booking DOES NOT include the pet sitter staying at the residence overnight. The pet sitter will arrive at the residence on the agreed upon time to complete the care routine. The pet(s) must be house trained or have a designated place to potty in the house (i.e. cat has a litter box, dog has potty pads or is able to hold it until the pet sitter can come and relieve the pet(s)). Additional visits during the day may be requested (see Daily Check-in). Client must provide all of the necessary means of caring for the pet while they are away (food, medication, litter, cleaning supplies, etc). If the pet sitter needs to purchase more supplies, the client will be charged for the purchases plus an additional travel fee.
Overnight Pet Sitting: The pet sitter will stay overnight (10-12 hours) at the residence. The client must provide the pet sitter with a bed to sleep in with clean sheets, clean towels, a working shower, working sinks, a convenient way to prepare meals and a place to plug in a cell phone. We also request that a Wifi code or another way to access the internet is provided (this is not required). The residence must also have a way to maintain a comfortable temperature. The house will not present, with the client’s knowledge, wiring that may cause a fire, plumbing that may cause a flood or other potential dangers in which the pet sitter may severely injure themselves or the pet(s). Overnight pet sitting is charged per night. Overnight visits start the evening the owner departs and ends the morning the owner returns. Additional visits may be requested (see Daily Check-in). Client must provide all of the necessary means of caring for the pet while they are away (food, medication, litter, cleaning supplies, etc). If the pet sitter needs to purchase more supplies, the client will be charged for the purchases plus an additional travel fee.
Horse/Livestock Care: Horses and/or livestock, which the pet sitter will handle, must be broke to accept humans. The pet sitter will not care for horses and/or livestock that pose an unreasonable risk to life and limb (with the understanding that horses and/or livestock can be dangerous when frightened, threatened or injured). The client must provide the pet sitter with the proper food, supplements, medication, instructions and tools to care for the horses and/or livestock on the property the horse(s) and/or livestock reside. Tack for horses that will be ridden by the pet sitter must be safe and fitted to the horse. The pet sitter may care for horses or livestock on private property or boarding facility and must have access to the property when services are needed (i.e. key, number code, etc).
Veterinary: The client must provide the pet sitter with current veterinary information including name of the Vet, name of the facility, and number and address of the facility. The client must provide the Vet with the pet sitter’s information including name and number. The client must provide a signed waiver of care to be left with the pet sitter in case the pet sitter must take the pet in their care to the vet or have the vet make a house/farm call. If no vet is chosen by the client, the pet sitter reserves the right to take the pet(s) to their personal vet or emergency vet.
Continuity of Service Guarantee: If the pet sitter assigned to the visit is too sick or too injured to work, non-critical services will be cancelled or postponed as late as the day of scheduled service. All efforts will be made to make-up missed walks. Critical services will be completed by pet sitter and/or employee of Jenn’s Pet TLC, LLC. If critical services must be performed by the sick or injured pet sitter, the visit may be shortened. If the assigned sitter experiences car trouble, another sitter may be assigned the visit and the client will be informed.
Missing Pet Upon Arrival: If the pet is missing upon arrival due to the pet escaping from the residence, the pet sitter will immediately inform the client and begin a search of the neighborhood for the pet. All efforts will be made to locate the pet during scheduled service time, but will not exceed scheduled time of service. If the pet is missing upon arrival due to the client failing to cancel service with the pet sitter, the client will be charged the full service fee for that day.
Last Minute Fees: Any pet sitting services requested 3 days or less from day of departure will have a $25 fee added to their invoice. Any dog walking services requested less than 24 hours before service is to begin will have a $15 fee added to the invoice. If the client requests additional visits to a previously scheduled pet sit, dog walk, or horse care, less than 48 hours from the original scheduled last visit, a $10 fee will be added to the current invoice.
Cancellations: Cancellations for Pet Sitting and Overnight bookings less than 48 hours from the start of the scheduled service period will be charged in full. Bookings cancelled 14 days or less from the scheduled service period will be charged at 50% of the total invoice. Bookings cancelled 15 days or more will not be charged. Cancellations for Dog Walks less than 12 hours from the scheduled service will be charged in full. Dog Walks cancelled 13-24 hours from scheduled service will be charged 50%. Dog Walks cancelled more than 24 hours in advance will not be charged.
Keys: All client keys not in active use are stored in a lockbox in our office. The tag on the key will ONLY include the pet(s) name and the serial number. For your security, NO other information (such as addresses or phone numbers) are attached to key tags. We request that Jenn’s Pet TLC, LLC be allowed to maintain at least 2 keys in case of an emergency (keys may be duplicated at Jenn’s Pet TLC, LLC’s expense if only one key is available). A lockbox will be provided to clients who prefer to maintain their key at their property. Jenn’s Pet TLC, LLC will provide the client with the code to the lockbox. Where the key must be returned due to property management rules, special arrangements will be made between the sitter and the client PRIOR to service.
Plants: We will gladly water indoor and outdoor potted plants per request, but we cannot guarantee the survival of said plants while the client is away due to weather, vermin or other circumstances outside of the pet sitter’s control. Lengthy or difficult watering instructions may incur an additional fee.
Parking: At the Meet and Greet, we will discuss proper parking for the clients facility or neighborhood. If the pet sitter’s vehicle is towed or ticketed because we were not informed of proper parking procedure, the client will be responsible for all fees associated with retrieving the towed vehicle or ticket fines. If the pet sitter must park a distance away, a 10 minute walk or more, from the residence due to lack of parking, the visit may be shortened to accommodate the walk time to and from their vehicle. To ensure we can spend the most time possible with your pet(s), please inform us of the best places to park.